1. Who you are dealing with
This portal is operated by the company named on the invoices it issues. Its legal name, address, Chamber of Commerce number and VAT number appear on every invoice and in the portal settings. If any of those details are missing from a document you received, tell us before you ship anything.
2. What an estimate is, and is not
The amount shown while you build a submission is an estimate based on current market prices and the condition you are assumed to be sending: near mint. It is not an offer and does not bind either of us. A binding offer is only made after we have physically inspected your parcel.
3. Condition is assessed by us
You do not grade your own cards. Everything you send is recorded as near mint and graded by us on arrival. Where our assessment differs from that assumption, the offer changes and the reason is recorded against the item so you can see exactly what changed and why.
4. Ownership and authenticity
By submitting, you confirm that you own the items outright, that they are genuine, and that they have not been altered, trimmed, restored or resealed. Counterfeit or altered items are not returned and may be reported. We may refuse any submission without giving a reason.
5. Shipping and risk
Use the label the portal generates. The parcel travels at your risk until it is scanned as delivered to us, which is why the label is tracked and insured to the declared value. A parcel sent without our label, or declared below its real value, is not covered.
6. The offer and how long it lasts
After inspection we make a single offer covering the whole submission. It stays open for the number of days shown on the offer itself. Accept it and the amount is credited to your balance; decline it and your items are returned. If you do not respond before it expires, we will contact you before doing anything else.
7. Returns and who pays for them
If you decline an offer, the return shipment is arranged through the portal and its cost is shown before you confirm. Where you have a balance with us, the cost is taken from it; otherwise it is invoiced separately. Items we could not accept at all are returned in the same parcel.
8. Payouts
Accepted offers are credited to your portal balance immediately. You can withdraw that balance to the bank account registered on your profile, subject to the minimum shown on the withdrawal screen. We pay to the named account holder only.
9. VAT and the margin scheme
Cards bought from private individuals fall under the second-hand margin scheme, so no VAT is shown separately on your payout. Shipping and insurance are services and do carry VAT at the rate of your country. If you are selling as a VAT-registered business, tell us before you submit, because the treatment differs.
10. Your account
Keep your login details to yourself and your bank details accurate. You are responsible for what happens under your account. We may suspend an account we believe is being used for fraud, and we will tell you why unless we are legally prevented from doing so.
11. Liability
Our liability for a submission is limited to the declared value covered by the shipping label, or the offer made for it, whichever applies at the time. Nothing here limits liability that cannot be limited by law, including for death, personal injury or fraud.
12. Changes and applicable law
We may update these terms. The version that applies to a submission is the one published when you submitted it. Dutch law applies, and the courts of the Netherlands have jurisdiction, without affecting the consumer protections of your own country of residence.